FAQ

Where does my order ship from?

We connect customers with merchants from across the world. Your order could ship from a variety of locations depending on the merchant.

How long does shipping take?

Orders typically ship within 1-4 days. Shipping time vary base on the individual store and destination. Delivery time could take 8 - 60 days, but is FREE SHIPPING!

How can I track my order?

If you want to check the delivery status of your order, you can find the most update tracking information by visiting >>>> https://www.koncptu.com/pages/track-order-status

What I do If my item was shipped to the wrong address?

You're only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it's no longer possible to change the address.