Free Shipping

 It would be ideal if you set aside some opportunity to resd our shipping and delivery information before requesting your chosen product.

Enjoy free shipping and reduced pricing on all merchandise! Through some clever logistics, we can ship our products directly from the manufacturer. This allows us to save on warehousing and transportation costs, which we pass on to you, our customer.

Tracking Orders
Following is accessible with certain shipping strategies as it were. We do not offer tracking number in all of our free & standard shipping rates.

International Shipping 
We do not have control over traditions and are in this manner not able to be dependable for delays that may happenFollowing data will be made accessible to you as before long as it is made accessible to us.

Shipping times vary, but most orders arrive within 15-60 days. 

Please allow the full 60 days before contacting us about your order not being delivered.

Delayed delivery - Unfortunately we do not have any control over the shipping of your order. If a delay is to occur, we appreciate your patience and understanding. Please contact us if you have not received your order after 60 days and we will do our best to resolve the issue. Delivery times also vary depending on the time of year eg. there are likely to be delayed during the holiday season.

Processing Time
Please note that processing time (4-7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

Please Check Delivery Details
Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address.

Canceling / Changing an Order
Please take extra care to select your chosen product before purchasing as we do not accept cancellations. We may be able to change your order shipping details if your order has not yet been processed but we cannot guarantee this. To change your order please send us an email to store@koncptu.com

Customs fees
We are not responsible for customs fees. Please contact your local customs agency to find out more about these fees.

Separate Packages
It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses.

If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:

- The item is being on backorder

- A delay with the delivery company

- Location of the warehouse that the product was sent from

- Customs delays

If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.

Please contact store@koncptu.com  if you have any other questions and we will respond within 2 working days.


* Free shipping doesn't apply to the Create Your Own Koncpt section.